Frequently Asked Questions
Q- Where are you based?
A- We're proudly based in Park City, Utah - one of the great mountain towns in America.
Q- What makes your products unique?
A- We tested every material combination available and carefully selected our products based on a combination of durability and comfort. We want kids to be comfortable wearing our products and yet have them hold up to adventurous outdoor play. In addition, our designs are unique and limited in quantity. Your kids will also love our tagless shirts and we receive a lot of positive feedback for this.
Q - How does shipping work?
We ship all orders within 1 business day (usually much quicker). It generally takes 1-5 days for our products to arrive at their final destination. All orders over $50 in the USA qualify for free standard shipping. Expedited shipping is available. /p>
Q- Can I return my order?
A- We aim to delight our customers at every step & appreciate you for being an integral part of Sawyer.
We want you to be satisfied with your Sawyer purchases. Items in new condition (unworn/unwashed) can be returned or exchanged within 30 days of delivery. Please note that original shipping charges are non-refundable. If your product is defective, we will refund all shipping charges.
To return or exchange an item please email us for further instructions: firstname.lastname@example.org
If we made a mistake or the item arrived defective, please contact us at email@example.com and we’ll make things right.
For more information see our return policy.
Q- How can I tell what size my child needs?
A- We put this Fit Guide together just for you! If you still have questions send us a message and we'll help you out.
Q- How do I care for a Sawyer tee?
A- Our tees are intended to get dirty! When it's time to clean them, machine wash cold and then line dry or tumble dry on low.
Q- Why aren’t there female specific tee shirt sizes?
A. All of our t-shirts are sold as unisex. We made some girl specific t-shirts but the little ladies who thoroughly field tested all of our products preferred the cut of our gender neutral standard tee!
Q- What is the Sawyer story and where are you from?
A- We love stories, bed time and otherwise! Let us share our Sawyer Story with you!