We aim to delight our customers at every step and appreciate you for being an integral part of the Sawyer journey. We want you to be completely satisfied with your Sawyer purchases and stand behind our products 100%. We will replace or refund any product you're not happy with for up to one year, no questions asked. Please note that original shipping charges are non-refundable unless your items are defective, in which case we will refund all shipping charges.
To return or exchange an item please email us for further instructions: firstname.lastname@example.org
We'll ask that you include a copy of the packing slip or confirmation email from your order and note the new size or item desired.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Please note: We cannot guarantee all items and sizes will be in stock for exchanges.