Responsible Packaging & Shipping
We ensure our products are sustainably packaged and shipped. Our packaging is made from recycled materials. We also cover the cost to offset the carbon footprint of shipping. Because we wouldn’t be good stewards of the environments we want kids to experience, if we weren’t also taking measures to ensure those places are healthy and available for them.
Shop With Confidence
We aim to wow our customers at every step and appreciate you for being an integral part of the Sawyer journey. We want you to be confident when you choose to shop with us and completely satisfied with your purchase. We stand behind our products 100%. We will replace or refund any product you're not happy with for up to 30 days, no questions asked. We also guarantee all of our products for 1-year; if there's a problem or defect with any item you purchase from us, we'll replace it or refund you, no questions asked.
To return or exchange an item please email us for further instructions: firstname.lastname@example.org
We'll ask that you include a copy of the packing slip or confirmation email from your order and note the new size or item desired.
Please note that original shipping charges are non-refundable unless your items are defective, in which case we will refund all shipping charges.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Please note: We cannot guarantee all items and sizes will be in stock for exchanges.
Orders placed before 2 P.M MST generally ship same day, excluding holidays and weekends.