Shipping & Returns
Responsible Packaging & Shipping
We ensure our products are sustainably packaged and shipped. Our packaging is made from recycled materials. We also offset the carbon footprint of every customer order we ship. Because we wouldn’t be good stewards of the environments we want kids to experience, if we weren’t also taking measures to ensure those places are healthy and available for them.
Shop With Confidence
We aim to wow our customers at every step and appreciate you for being an integral part of the Sawyer journey. We want you to be confident when you choose to shop with us and completely satisfied with your purchase. We stand behind our products 100%. We will replace or refund any product you're not happy with for up to 30 days, no questions asked. We also guarantee all of our products for 1-year; if there's a problem or defect with any item you purchase from us, we'll replace it or refund you, no questions asked.
We accept returns & exchanges for any item that's like new (unworn/unwashed) within 30 days of purchase. It doesn't matter what your reason is.
To return or exchange an item please email us for further instructions: email@example.com
Please note that original shipping charges are non-refundable unless your items are defective, in which case we will refund all shipping charges.
Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
Please note: We cannot guarantee all items and sizes will be in stock for exchanges.
We ship fast from our Park City, Utah headquarters. Most orders ship within 24 hours, excluding holidays and weekends. Please allow an extra 3-5 business days during sales and for new product releases when demand increases.